Return & Refund Policy

Last updated: October 18, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all cables, chargers, accessories and manuals. You will also need the receipt or proof of purchase. In addition:

  • Power stations, solar generators and batteries must be free of damage, swelling, water exposure or modification, and must be returned in the original box and inner packaging. Lithium batteries can only be shipped safely in suitable packaging, so we cannot accept a battery returned without it.
  • Solar panels must be free of cracks, scratches or other damage, and must not have been mounted or permanently installed.
  • Transfer switches, smart home panels and inverters must not have been installed, wired or connected to a home electrical system.
  • Portable fridges and freezers must be clean, unused and include all accessories.

How to start a return

To start a return, contact us at contact@qavzix.shop with your order number. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Lithium batteries are regulated for transport and must ship by ground. Please pack and ship them exactly as described in the return instructions we send you, and do not ship a battery back on your own.

Returns are sent to the following address:
981 Romer Pl, Stone Mountain, GA 30083, United States

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or not what you ordered, so that we can evaluate the issue and make it right. Photos of the item, the packaging and the shipping label help us resolve it faster.

If a power station or battery arrives with a damaged case, swelling, leaks, unusual heat or a burning smell, do not charge or use it. Keep it away from flammable materials and contact us.

Warranty claims

After the 30-day return window, products are covered by the manufacturer's warranty where one is offered (for example Jackery, EcoFlow, Anker or BigBattery). Contact us and we will help you start a claim with the manufacturer.

Non-returnable items

  • Equipment that has been installed, wired or permanently mounted
  • Items damaged by misuse, modification or improper installation
  • Special-order items
  • Sale items and gift cards

Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get the right product is to return the item you have and, once the return is accepted, place a separate order for the new item. Expansion batteries and solar panels are model-specific, so please check compatibility with your power station before ordering.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@qavzix.shop.